Summary
It is a work-based training program that lasts 12 to 18 months, is equal to an A-Level qualification, and helps you develop independent administrative, project, and decision-making skills.
This apprenticeship allows you to earn a salary, while gaining an A-Level equivalent qualification and real-world office experience.
What you will do at work
- Answering the phones to customers, clients and field agents.
- Quality checking – attention to deal.
- Planning skills and co-ordinating routes and appointments.
- Email management.
- Use of database and data input.
- Deliver excellent customer service at all times.
Training
- The apprentice will train on the job, by a work place mentor or manager.
- You will be taught the processes and procedures and the specifics on how to do the role professionally and competently.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
- Mercia Utility Services Limited was founded in March 2019 by Sarah Hetherington. At Mercia Utility Services we believe there is a gap in the market which offers an innovative approach to Revenue Protection and Utility Resolutions services, whilst delivering top of the class quality and unequivocal compliance to best practice, industry regulations and legislation. We support Utilities suppliers and Utility service providers by acting as an extension to their services. This enables suppliers and service provider’s additional flexibility and support while not compromising on their extensive knowledge, professionalism and quality of service.
After this apprenticeship
- Customer Service Administrator.
- Senior Administrator.
Things to consider
- Patience.
- Stay calm in stressful situations.
- Good attention to detail.
- Able to show empathy and be assertive when needed.
- Reliable and punctual.
- Good IT skills and can use a PC.
- Have professional vocabulary and able to write a professional email.
- Some customer service experience would be advantageous.
Employee benefits
- Christmas shut down
- Free on-site parking