Free Level 1 BTEC Certificate in Principles of Business Administration Course in Burton-on-Trent. Classes run at Burton Acorn Training. This five-day, full-time daytime course covers the skills needed to work in a customer-facing role, including how a business operates day to day. Before you enrol, you'll complete BKSB maths and English assessments so the centre can confirm this is the right starting point for you. The level 1 BTEC Certificate in Principles of Business Administration classes are delivered in a classroom setting, giving you focused, structured learning across the week.
Who this course is for
This course covers skills required to work in a customer facing role.
Entry requirements
BKSB Maths & English assessments required before enrolment
What you will learn
You'll understand how businesses are organised and how they operate day to day.
You'll learn the principles of customer service in a business environment.
You'll develop skills for communicating professionally with colleagues and customers.
You'll explore how to handle information and documents in an office or admin setting.
You'll learn about health, safety, and security responsibilities in the workplace.
How you will learn
Learning takes place in the classroom over five full days. You'll be assessed through assignments and written tasks that test your understanding of business administration principles. Assessment follows the Pearson Edexcel BTEC framework, which uses coursework-style evidence rather than formal exams.
What you will need to bring
The centre will provide most materials. Burton Acorn Training will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: supporting day-to-day office and admin tasks
Customer service assistant: handling enquiries and supporting customers directly
Receptionist: first point of contact in an office or business
Admin assistant: data entry, filing, and general office support
Office junior: entry-level support across a range of business functions
What you could study next
Level 2 Certificate in Principles of Business Administration (Pearson Edexcel or City and Guilds): the natural next step, covering business admin in more depth and recognised for entry-level admin roles.
Level 2 Diploma in Business Administration: a broader qualification that includes practical workplace skills alongside the underpinning knowledge.
Functional Skills English and Maths at Level 1 or Level 2: strengthens your application for jobs and opens doors to further study.
