Summary
We’re looking for a Customer Service Advisor to join a small friendly team where you won’t be treated as ‘just another number’ and the main focus is on quality of service, not quantity of calls.
What you will do at work
As a Customer Service Advisor for Rowlinson Packaging, you’ll take calls from customers both existing and potential and support them with product enquiries, delivery and account queries, and even order processing so the ability to manage multiple priorities in a varied customer service role is important. Strong communication skills are essential, as is the ability to work independently, drawing on assistance from other parts of the business as needed.
Training
In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Admin. This training will be structured and delivered online by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4/C) – essential
- GCSE Maths (4/C) – desired
About this employer
Rowlinson Packaging is a long established family run firm supplying bespoke packaging solutions to major manufacturers in the UK and abroad. With 90 years of manufacturing experience our products are constructed to the highest standard and from the finest materials available. Our products range from simple pallets for bulk transport, to highly complex crates with precise internal supports to accommodate the most advanced aerospace products. We deliver on our own fleet directly to customers from our site in Wardle, near Nantwich. We take our social and environmental responsibilities very seriously in terms of Carbon Footprint and responsible forest management, and as such all timber products can be FSC certified and are approved to the most recent BS:EN standards. For further information please visit our website at: www.rowlinson.co.uk
After this apprenticeship
The chance to be a part of a growing family owned business and further progression opportunities upon successful completion of the apprenticeship.
Employee benefits
- Competitive salary and benefits package depending on experience
- 23 days annual leave and bank holidays off
- Free tea and coffee every day
- Free on-site car-parking
- Friendly and supportive working environment
- The chance to be a part of a growing family owned business