Summary
Looking for more than just an office job? Join Solution International and discover how a successful global business operates. Get involved in exciting projects, support customers, learn key business skills, develop confidence, and gain valuable experience that will help build your future career.
What you will do at work
As a Business Administration Apprentice at Solution International, you will work closely with our Sales Director, Account Manager and wider team, gaining valuable experience across sales support, customer service, logistics, stock management and business administration. This is a hands-on role where you’ll learn how a growing international business operates.
You’ll support the coordination of product samples, customer orders and deliveries, assist with customer enquiries and returns, and help maintain accurate business records. As your skills and confidence develop, you’ll take on increasing responsibility and contribute to projects that improve business processes.
Key Responsibilities:
Sales Support:
- Coordinate product samples for retail buyers and customers
- Arrange dispatches and maintain accurate sample records
- Support the sales team with administration, trackers and follow-up actions
- Assist with Amazon account administration, shipment preparation and delivery schedules
Orders & Logistics:
- Support the processing of customer orders and prepare shipping documentation
- Book couriers and liaise with warehouse colleagues to ensure deliveries run smoothly
- Monitor dispatch schedules and help resolve any issues or delays
Customer Service
- Respond to customer enquiries in a professional and timely manner
- Log and track returns, replacements and delivery queries
- Work with colleagues to find solutions and provide excellent customer support
Stock & Business Planning:
- Update stock and sales records using business systems and spreadsheets
- Assist with reporting and forecasting activities
- Learn how sales trends, promotions and stock levels help shape future business decisions
Business Administration:
- Use Microsoft Office and internal systems to maintain organised records
- Communicate with customers, suppliers and colleagues professionally
- Prioritise workloads, meet deadlines and support the smooth running of the business
What You’ll Gain:
- A nationally recognised Business Administration qualification
- Experience across multiple areas of a growing business
- Training and support from experienced professionals
- Valuable skills in administration, customer service, logistics, sales support and business operations
- The opportunity to take ownership of projects and contribute to business improvements as your confidence grows
This is an excellent opportunity for someone who is organised, eager to learn and looking to build a long-term career within a dynamic and growing company. We’re looking for someone who is eager to learn, enjoys being organised, and has a positive attitude. You’ll be reliable, pay attention to detail, and feel comfortable communicating with customers and colleagues. Basic computer skills are helpful, and we’ll support you in developing your knowledge of Excel and other business systems. No previous experience is needed – we’re looking for enthusiasm, a willingness to learn, and the potential to grow within our team.
Training
As part of this apprenticeship, you will complete the Business Administrator Apprenticeship Standard. You’ll receive dedicated training during your employment working hours, helping you develop the knowledge, skills and behaviours needed to succeed in the role.
Training will be delivered through a combination of workshops, online learning, practical workplace experience and one-to-one support. You’ll also benefit from ongoing training and development with Solution International while working towards a nationally recognised qualification through Milton Keynes College.
Requirements and skills
Skills
- Communication
- Good organisation
Qualifications
- GCSE Maths (4) – essential
- GCSE English (4) – essential
About this employer
Solution International is an established UK business that designs, develops and supplies baby & children’s products to major retailers and through online marketplaces. Our ranges include feeding accessories, toilet training products, changing essentials and reusable drinkware.
We work across retailers own brands, licensed character ranges such as Peppa Pig and PAW Patrol and Baby Shark and our own brand Tiny to Tots. Our team brings together product development, sales, stock planning, customer service and distribution, giving you the opportunity to learn how products move from an initial idea through to the customer.
After this apprenticeship
You will gain practical experience across sales support, e-commerce operations, customer service and stock administration, building a foundation for your future career.
Things to consider
We offer employees to have a 30 minute lunch break which allows them to leave at 3.00pm on a Friday. Start time is also flexible ie) 8/8.30 for a 5/5.30 start/finish times.