Summary
You’ll support guests from booking to check-out, handling enquiries, bookings and questions while providing advice and resolving issues. You’ll also work with owners, suppliers and teams, support property launches, social media, events and other tasks in our growing business.
What you will do at work
- Help handle enquiries and take bookings
- Answer questions before arrival and be
there to offer help - Communicate with guests by phone, email and online messaging
- Work closely with property owners, housekeepers, maintenance teams and local suppliers
- Helping create social media content
- Update property information
Training
- All of your training will be completed within the workplace, You will be working towards the Level 3 Business Admin apprenticeship
- You will have the opportunity to work towards your Functional Skills in maths and English if you do not have the GCSEs or equivalent
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Patience
Qualifications
- GCSE Maths and English (Grade 4) – desired
About this employer
Formed in 2023, Curious Retreats is an independent holiday letting company based in
Woodbridge, with a carefully curated collection of brilliant places to stay across Suffolk.
We care enormously about the experience we create, for our guests, our property
owners, our partners and each other.
After this apprenticeship
As Curious Retreats grows, we want the people within it to grow too.
For someone with the right personality, attitude, energy and ambition,
there’ll be plenty of opportunity to take on more responsibility and
develop their role over time.
Things to consider
- A full UK driving license and the ability to travel to
properties when required. - Good working knowledge of Microsoft Office apps.
- Strong attention to details.
- Confidence using technology and learning new systems.
- Flexibility around our Tuesday-Saturday working pattern.