Summary
The Commercial Support Apprentice will join the Commercial team at our head office in Tharston, supporting every stage from first enquiry to booked job.
What you will do at work
Day-to-day duties will include:
- Logging and tracking all quotations in Re-flow and internal systems
- Emailing quotations and fee proposals to customers
- Following up and chasing outstanding quotations by phone and email
- Responding to and logging enquiries from our website, phone and email
- Calling existing and potential customers to follow up quotations and find new opportunities
- Following up on customer feedback and recording outcomes
- Booking jobs from accepted quotations and obtaining purchase orders
- Setting up new customer accounts and supporting credit applications
- Assisting with permit applications to highway authorities
- Supporting tender and framework submissions
- Collating quote conversion figures for the weekly sales report
How the role fits: The Commercial team wins and secures work for the business and works closely with the Planning and Operations teams who deliver it. The apprentice will help keep quotations, bookings and customer communication moving, and will often be a customer’s first point of contact with TMO Highways.
Training
The learner will be studying the Level 3 Business Administrator Apprenticeship Standard qualification.
There is no attendance required at college, all training will be delivered in the workplace or online.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
Qualifications
- GCSE English (4/C) – essential
- GCSE maths (4/C) – essential
About this employer
We specialise in market leading traffic management & event solutions across East Anglia, London and the South East of England.
After this apprenticeship
This role provides an excellent foundation for a career in commercial administration, sales, account management or estimating.
The successful candidate will gain practical experience of how the business wins and secures work, develop a broad range of transferable skills and work closely with experienced professionals in the Commercial team.
On successful completion of the apprenticeship, there may be the opportunity of a permanent role within the Commercial team.
As knowledge, skills and experience develop, there may be opportunities to progress into roles such as:
- Commercial Administrator or Commercial Coordinator
- Estimator
- Account Manager
- Business Development Executive
- Permits or Planning Coordinator
TMO Highways is committed to supporting employee development and encourages continuous learning through on-the-job training, mentoring and relevant professional qualifications where appropriate.
Things to consider
Applicants should also be aware of some of the key demands of the role:
This is an office-based position and involves extended periods working at a computer and on the telephone.
The role involves regular calls to existing and potential customers, including chasing quotations and following up feedback. Full training and support will be given, but candidates should be comfortable speaking to people they have not met before.
Accuracy is essential, as errors in quotations, bookings or permit applications can cause delays, extra cost and customer complaints.
The Commercial team works to tight deadlines, and enquiries, bookings and permit applications often need handling at the same time.
The role includes routine administrative tasks such as data entry, record keeping and chasing, which require patience, persistence and consistency.
The post holder will handle commercially sensitive information, including pricing and customer details, and must maintain discretion at all times.
Time will be set aside for apprenticeship study, and the post holder will be expected to keep up with coursework and assessments alongside their day-to-day duties.
Helen House is in a rural location, so applicants will need to be able to travel there reliably.
Business systems, including Re-flow and AI tools, continue to develop, so a willingness to learn and adapt to new processes and technology is essential.