Summary
The HAIMER Group is a family run company with headquarters in Germany. We are the European market leader in the area of high precision tool holders for the metal industry and a worldwide leader in the field of tool shrinking, balancing and presetting.
What you will do at work
The Trainee Business Administrator will support the smooth running of daily business operations by providing administrative assistance across various departments. This role offers an excellent opportunity to gain practical experience in business administration while developing professional skills, knowledge, and workplace behaviours.
The successful candidate will receive training and support to develop competence in office systems, customer service, communication, and business processes.
- Answering calls from customers and sales reps via telephone and responding to queries on email.
- Creating quotes and orders in our in-house ERP system
- Maintaining records and systems to ensure efficiency.
- Receiving deliveries of customers’ orders to be checked and packaged up to send onto customers with relevant paperwork.
- Follow up on customer payments and overdue invoices, resolve invoice queries.
- Assist with financial input and spreadsheet maintenance.
- Look after customers visiting the showroom and make sure that the showroom is always clean and tidy ready for customers.
- Any other task that may be required to support a busy and sales and service office.
Essential Skills Required
- Customer Service – a customer-oriented approach to interacting with customers and other external parties.
- Technical Proficiency – competence in software such as Microsoft office and other digital tools
- Problem solving – identifying issues and being able to develop effective solutions.
- Communication – ability to communicate effectively with customers and other external parties.
- Organisation and time management – able to manage and prioritise multiple tasks and maintain organised records.
Training
Day-release training will take place at Burnley College.
Requirements and skills
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
The HAIMER Group is a family run company with headquarters in Germany. We are the European market leader in the area of high precision tool holders for the metal industry and a worldwide leader in the field of tool shrinking, balancing and presetting. With 800 employees worldwide we are able to provide the well-known HAIMER precision and service due to our philosophy: Quality Wins.
After this apprenticeship
Potential for full-time employment after sucessful completion of the apprenticeship.
Things to consider
- A willingness to undertake relevant business administration training or apprenticeship qualifications.
- Strong PC skills, including MS Word, Excel and PowerPoint.
- Fluent in English, both written and spoken; German language skills are an advantage.
Please note: Applications with AI-generated answers will not be considered for shortlisting.