Summary
You will support the efficient operation of our referral & customer contact service. You’ll be a key first point of contact, helping customers, colleagues & external partners by managing enquiries, coordinating bookings, processing referrals, & supporting the collection of data.
What you will do at work
- Act as a first point of contact for enquiries into the outreach service.
Managing the Gateway inbox and responding to customers and external stakeholders. - Assisting with processing referrals and providing phone cover.
- Supporting daily administration and data collection activities.
- Coordinating bookings for community hubs and signposting customers to services that meet their needs.
- Ensuring appropriate escalation for customer referrals and/or contacts.
- Handling data accurately and confidentially, maintaining full GDPR compliance.
- Upholding Peabody’s policies, including Equality, Diversity, and Safeguarding.
Training
- You will complete a variety of induction training to settle yourself in and then begin your Level 3 Business Administration Apprenticeship.
- If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
- Training will be scheduled in line with working pattern.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (A-C, 9-1) – desired
- GCSE Maths (A-C, 9-1) – desired
About this employer
The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.
After this apprenticeship
- The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Things to consider
This role requires an enhanced DBS check.