Summary
This role provides reception and administrative support within a charity, acting as a first point of contact for service users and visitors. You will be answering calls and emails, dealing with enquiries, processing referrals, completing basic initial assessment forms and directing information to the appropriate staff.
What you will do at work
Reception duties: Welcome people accessing the charity for courses, appointments or meetings with staff, and direct them to the appropriate person.
Telephone and email enquiries: Answer incoming calls, respond to basic queries, take messages, transfer calls and forward emails to the relevant staff members.
Referral administration: Check incoming referrals, make initial telephone contact with service users, complete a basic initial assessment form and forward the information to the appropriate staff member for follow-up.
Practical support for service users: Prepare basic food parcels and clothing packs for individuals accessing the charity’s services.
Promotional materials: Create simple posters and promotional materials to advertise the charity’s services and activities.
Training
Off the job training will take place at Oldham College and at work
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English and Maths (Grades 9-4 (A*-C)) – essential
About this employer
UKEFF (UK Education & Faith Foundation) is a registered charity based in Oldham town centre but working regionally and in some cases nationally. UKEFF was set up to educate the community to break down social and economic barriers and create harmony. Over the years the work of UKEFF has expanded to support communities facing poverty and lack of access to support, be it welfare benefits, education or navigating the legal system.
UKEFF has since 2015 ran the Oldham Food Aid Hub which has been the lifeline for the local community to self-refer or be referred in by organisations, to access crisis support and ongoing support be it, food, clothing or financial support through our voucher scheme.
Our team is made up of staff and volunteers who strive for the betterment of our community.
After this apprenticeship
Continued employment for the right candidate