Summary
We’re looking for a friendly, organised and proactive After-Sales Care Coordinator to join the team and help us keep our industry-renowned LLK level of customer care going long after the sale.
What you will do at work
As with any small family-run business, no two days will necessarily look the same, but your role will include:
- Spare parts enquiries: Helping customers find the parts they need, putting together quotes and processing orders
- Service support: Keeping the admin side of our service department running smoothly and helping the team stay organised
- Checking in: Touching base with customers after purchases, installations and service visits to make sure everything’s running as it should
- Getting feedback: Finding out what our customers think, gathering reviews and testimonials, and helping us turn great customer experiences into case studies
- Building relationships: Being a friendly, helpful point of contact for our customers, making sure enquiries are followed up and nobody gets forgotten about
- A bit of everything else: Helping with general admin and supporting the wider team wherever needed.
We’re much more interested in finding the right person than ticking off a long list of qualifications.
You’ll ideally be someone who:
- Loves helping people and genuinely cares about giving great customer service
- Is organised, reliable and has a good eye for detail
- Is happy chatting to customers on the phone and over email
- Can juggle a few different tasks without losing track of the important stuff
- Takes the initiative, follows things through and doesn’t need chasing
- Brings a positive attitude and a friendly, can-do approach to the team.
Don’t worry if you have no knowledge of what commercial catering equipment is, how to cook a decent pizza or what the foodservice industry looks like. There’s plenty to learn, and we’ll help you get to grips with our way of doing things!
Training
Off-the-job training will take place at Oldham College and in the workplace one day a week.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- GCSE English and Maths (Grades 9-4 (A*-C)) – essential
About this employer
We’re passionate about pizza, passionate about our customers and passionate about doing things properly. We believe in sharing knowledge, supporting our customers and building relationships that last way beyond the sale. We work with everyone from big-name brands to small independents, and every type of customer is treated the same.
This role is a great opportunity for someone who enjoys being the person who gets things sorted, keeps customers happy and makes sure no one slips through the net.
If you’re friendly, organised and love making people’s day a little easier, we’d love to hear from you!
After this apprenticeship
Full-time position for the right candidate.