Summary
The Apprentice will provide administrative support to the multidisciplinary practice team while developing the knowledge, skills and behaviours required for the role. The post-holder will receive a structured induction, regular supervision, workplace mentoring and protected off-the-job training in accordance with the apprenticeship programme.
What you will do at work
Duties may include:
- Supporting the administration and reception teams with patient registration
- Appointment booking, telephone and face-to-face enquiries, and the processing of electronic and paper information
Duties will be introduced gradually and undertaken within the apprentice’s level of training and assessed competence. The post-holder will help distribute information, messages and enquiries for the clinical team and liaise appropriately with multidisciplinary team members and external organisations, including secondary care and community service providers .
The post-holder will be an integral part of the general practice team and is expected to ask for support whenever unsure how to proceed or when a task is outside their current competence.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
At Chet Valley Medical Practice, our mission is to deliver high-quality, personalised healthcare at the heart of our community. We are committed to clear, compassionate communication with patients, staff, and all stakeholders, ensuring a safe, welcoming, and sustainable environment for care.
We strive to use our resources wisely and efficiently to maximise patient services, while fostering a resilient, well-led organisation that supports continuity of care through strong patient-GP relationships. Our team is empowered through high-quality training, open communication, and a culture of respect, pride, and continuous improvement.
Guided by our values of compassion, teamwork, openness, and innovation, we work together to deliver services that are safe, effective, caring, responsive, and well-led.
We embrace change, focus on high performance, and learn from every experience to continually enhance the care we provide for our community
After this apprenticeship
Potential for full-time employment, upon completion of the apprenticeship.
Things to consider
- Able to meet the occupational health requirements of the role
- Willingness to undertake a Disclosure and Barring Service check
Employee benefits
The successful candidate will receive support to complete their administration apprenticeship.
All employees are given a complementary uniform to wear.
There may be an opportunity for further employment on successful completion of the apprenticeship.