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Level 1 Business and Retail Course in Poole – Skills & Learning Adult Community Education

Cost£200.00
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
Start16 Sep 2026
Study modePart-time
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body
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About this course

Level 1 Business and Retail Course in Poole. Classes run at Dolphin Centre on Tuesday afternoons over 13 weeks.

The course covers communication skills for work. You'll practise writing clear documents and using software to present information. You'll also build spoken communication skills, including how to share information with a group and talk with colleagues professionally.

The course runs part-time, so it fits around other commitments. You'll finish with a Gateway Qualifications Award in Business and Retail.

Who this course is for

This course is for anyone seeking to enter or re-enter a career in a business or retail environment.

What you will learn

  • You'll produce written documents clearly and accurately for different purposes.
  • You'll use text, images, and graphics in written work.
  • You'll use software to present written communication.
  • You'll communicate clearly in different situations using the right language and tone.
  • You'll share work-related information with a group.
  • You'll hold conversations with colleagues respectfully and professionally.

How you will learn

You'll learn through classroom sessions at Dolphin Centre every Tuesday afternoon. The course uses practical tasks and written exercises to build your skills. Assessment is based on the work you produce during the course, including written documents and demonstrations of spoken communication.

What you will need to bring

The centre will provide most materials. Skills & Learning Adult Community Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and handles stock in a shop.
  • Sales Assistant, supports customers and processes sales in a retail setting.
  • Customer Service Assistant, handles enquiries and helps customers in person or by phone.
  • Office Assistant, carries out admin tasks and supports a team in an office.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step for anyone wanting to move into a more senior retail role.
  • Level 2 Certificate in Customer Service, useful if you want to focus on customer-facing work.
  • Level 2 Award in Business Administration, good for building on your business and retail qualification and moving into office-based roles.
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