Free Level 5 Operational Leadership and Management Course. Study online at your own pace over 12 months. This City and Guilds Diploma is suited to managers in practice who want to deepen their understanding of leadership and management, and to experienced managers refreshing their skills. You'll cover leadership styles, safeguarding, governance, quality assurance, financial practices, and workforce management. The course blends structured online learning with practical application in your workplace. You'll need to demonstrate working practice in leadership and management to complete the qualification outcomes.
Who this course is for
This qualification is suitable for managers looking to gain an understanding of management practices and techniques,
but is also beneficial as refresher training for experienced managers.
Entry requirements
Learners will need to:
Be able to demonstrate working practice in leadership and management to achieve the qualification outcomes
Committed to attend all masterclasses and independent study
What you will learn
You'll develop your understanding of leadership styles and how to apply them in practice.
You'll learn how to manage and support high-performing teams.
You'll explore safeguarding principles and governance responsibilities.
You'll study quality assurance and how to maintain service standards.
You'll build knowledge of financial practices and resource management.
You'll examine workforce management, including planning and development.
You'll develop skills in operational and business planning.
You'll explore person-centred approaches and ethical leadership.
How you will learn
The course is delivered entirely online over 12 months. Learning combines structured study with practical application in your workplace. You'll attend masterclasses and complete independent study alongside your work. Assessment is based on demonstrating your working practice in leadership and management against the qualification outcomes.
What you will need to bring
The centre will provide most materials. Impact Futures The Urban Building will confirm anything else you need before you start.
Where next
Jobs you could do
Registered Manager: lead and manage a regulated care or social care service.
Operations Manager: oversee day-to-day service delivery across a team or site.
Service Manager: manage staff, standards, and outcomes in a care setting.
Team Leader (senior): step up to managing other supervisors or team leads.
Area Manager: take responsibility for multiple services or locations.
Quality Assurance Manager: lead compliance and service improvement work.
What you could study next
Level 7 Senior Leader Diploma (City and Guilds or CMI): the next step for those moving into strategic or executive leadership roles.
Level 5 Diploma in Leadership for Health and Social Care (if working in that sector): deepens sector-specific knowledge for registered manager roles.
Chartered Management Institute (CMI) Level 7 Diploma in Strategic Management and Leadership: for those pursuing chartered manager status.
