Free Level 3 Veterinary Receptionist Course. Study online at your own pace, fitting learning around your work and home life. The course takes around 24 weeks to complete.
You'll cover the knowledge and skills a receptionist needs in a veterinary practice. Topics include communication, team working, client care, and the day-to-day running of a practice. No specific entry requirements apply, so you can start without prior qualifications in the field.
You'll finish with a Certificate for Veterinary Receptionists.
The qualification is aimed at Candidates who work in a veterinary practice or those who wish to work in a veterinary practice as a receptionist. This qualification places a focus on the knowledge required for a veterinary receptionist to be occupationally competent, but also emphasises the development of soft skills such as team working and communication.
The qualification has been designed to give Candidates the knowledge and understanding of various aspects of the role of a veterinary receptionist, such as effective communication, practice operations, people skills and teamwork. Candidates will understand a range of terminology and procedures common to the veterinary practice, as well as time and diary management and how to assess and prioritise the urgency of different emergencies. The mandatory units cover core competencies, while the optional units allow Candidates to choose from a variety of areas to tailor the qualification to their needs and interests. Optional units cover a wide range of topics such as preventative health care, supporting veterinary clinical care, mental health and wellbeing, euthanasia, the bereavement process and triage and first aid.
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