Level 3 Travel and Tourism Course in Keighley. Classes run at Keighley College, full-time during the day. It's free for some learners, and fees may apply for others. If you're 19 or over, a Learner Loan may be available to help with costs. Over one year, you'll cover customer service, the role of resort representatives, air cabin crew responsibilities, and how the travel and tourism industry operates. You'll need at least four GCSEs at Grade C or above, ideally including Maths and English, or a Level 2 equivalent.
Who this course is for
Are you ready for a career in the fast-paced travel and tourism industry? This course will give you a broad understanding of the different aspects of working in the industry, from the importance of customer service to the role and responsibilities of a resort representative and air cabin crew.
Entry requirements
A minimum of 4 GCSEs at Grade C or above ideally including Mathematics and/or English or equivalent (Level 2 Functional Skills).
What you will learn
You'll explore how the travel and tourism industry is structured and how different sectors connect.
You'll study the principles of customer service in a travel and tourism context.
You'll learn the role and responsibilities of a resort representative.
You'll understand the duties and expectations of air cabin crew.
You'll examine how travel products and destinations are marketed to customers.
You'll develop knowledge of travel regulations, health and safety, and passenger welfare.
How you will learn
You'll learn through classroom-based sessions at Keighley College. Teaching covers the theory and practice of working in travel and tourism. Assessment is through assignments and coursework that you complete throughout the year. There are no formal written exams, so your progress is measured by the work you produce during the course.
What you will need to bring
The centre will provide most materials. Keighley College will confirm anything else you need before you start.
Where next
Jobs you could do
Travel consultant: advising customers on holidays and travel arrangements.
Resort representative: supporting holidaymakers at overseas destinations.
Air cabin crew: working on passenger flights for an airline.
Holiday sales agent: selling travel packages in a retail or call-centre setting.
Tour operator assistant: helping plan and coordinate group travel.
Cruise line host: delivering customer service on board cruise ships.
Airport customer service agent: assisting passengers at check-in and departures.
What you could study next
Foundation Degree in Travel and Tourism: a two-year higher education programme that builds on your Level 3 knowledge and can lead to a full degree.
BA (Hons) in Tourism Management or Hospitality and Tourism: a full undergraduate degree for roles in management and operations.
Level 3 or 4 qualifications in Events Management: if you want to move into conference and events work within the tourism sector.
