Free Level 3 Hospitality Supervision and Leadership Course in Nottingham. Classes run at Nottingham College City Hub. You'll study full-time over one year, covering leadership, customer service, staff management, health and safety, and event planning. Practical sessions take place in the college's commercial restaurant, where you supervise front-of-house service and work with real customers. This hospitality supervision and leadership qualification is assessed through practical work and theory-based assignments. Entry requires 5 GCSEs at grades 9-4 including English and Maths, a relevant Level 2 vocational qualification with English and Maths, or Functional Skills Level 2 in both subjects.
Who this course is for
This course is perfect if you want to pursue a career within the hospitality industry and plan to work in a supervisory or management role.
Entry requirements
You'll need 5 GCSEs at grades 9-4 (A*-C), including English Language and Maths - both of these must be grades 9-4 (A*-C) or Functional Skills Level 2 in English and Maths. You can also gain a place by having a relevant Level 2 vocational qualification with English and Maths GCSE grades 9-4 (A*-C). Relevant industry experience would also considered.
What you will learn
You'll develop leadership and supervisory skills for hospitality settings.
You'll practise clear communication with customers and team members.
You'll manage staff rotas, performance, and day-to-day team operations.
You'll handle customer issues and complaints professionally.
You'll apply health and safety requirements in a hospitality environment.
You'll plan and supervise events in a commercial restaurant setting.
You'll deliver excellent customer service across a diverse customer base.
How you will learn
You'll learn through a mix of classroom study and hands-on practical sessions in a working commercial restaurant. Assessment is through practical supervisory tasks and theory-based assignments that test your knowledge of the sector. You'll also take part in restaurant takeovers with partner venues, giving you direct experience of different hospitality operations.
What you will need to bring
The centre will provide most materials. Nottingham College City Hub will confirm anything else you need before you start.
Where next
Jobs you could do
Restaurant supervisor: oversee front-of-house service and team.
Bar supervisor: manage bar staff, stock, and customer experience.
Hospitality team leader: coordinate daily operations across a venue.
Events coordinator: plan and run hospitality events for clients.
Front of house manager: lead customer-facing teams in hotels or restaurants.
Catering supervisor: manage food service in contract or institutional catering.
What you could study next
Level 4 Diploma in Hospitality Management: moves you toward general management roles in hotels, restaurants, and event venues.
Level 3 Award in Food Safety in Catering (Highfield or CIEH): a short compliance qualification many hospitality employers require at supervisory level.
Higher National Certificate (HNC) in Hospitality Management: a higher education route if you want to progress into senior or regional management.
