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Level 2 Travel and Tourism Course in Norwich

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start2 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Level 2 Travel and Tourism Course in Norwich. Classes run at City College Norwich, full-time during the day. If you're 16 to 18 years old on 31 August before your course starts, tuition is free. If you're 19 or over, fees may apply. You'll need four GCSEs at grade 3 or above, including English Language and maths. The course runs for one year and covers the skills and knowledge needed to work across the travel and tourism industry, from airlines and tour operators to hotels and tourist attractions.

Who this course is for

This Travel and Tourism course will provide you with the key skills and knowledge needed to gain employment in this fast growing industry. The Travel and Tourism industry is a dynamic and fast growing sector accounting for over 2.1 million jobs in the United Kingdom. This course will give you the skills and knowledge to work in airports, airlines, tour operators, travel agencies, hotels or other accommodation, tourist information centres, tourist attractions, cruise line companies, holiday centres, conference or events organisations. You will be taught by a team of lecturers with a high level of commercial knowledge and subject experience. You will be introduced to the UK�s travel and tourism sector and shown exactly how important it is, while digging deep into the businesses that make up the industry�s backbone. We will also show you destinations around the world as we examine resorts in Europe, South America and Australia! Good English and Maths skills are essential for most jobs and courses you will progress onto. The Government has made it a priority for students to improve these skills and this course programme will reflect this key aim. The course covers many aspects of the travel & tourism industry including: - Customer Service in Travel and Tourism - The UK Travel and Tourism Industry -Travel and Tourism Destinations - Know about Airports and Airlines - UK Purpose Built Visitor Attractions - Hospitality in Travel and Tourism - Organising an Event - UK Coastal Tourism

Entry requirements

Achieve 4 GCSE's at grade 3 or above, including English Language and maths.

What you will learn

  • You'll explore how the travel and tourism industry is structured, including airlines, tour operators, and travel agencies.
  • You'll develop customer service skills suited to hospitality and tourism settings.
  • You'll learn about popular travel destinations and what makes them attractive to visitors.
  • You'll study how travel and tourism businesses operate and market their services.
  • You'll gain knowledge of the roles available across airports, cruise lines, hotels, and tourist attractions.
  • You'll understand the factors that affect travel choices, including accessibility and sustainability.

How you will learn

You'll study in the classroom at City College Norwich, with a mix of taught sessions, group work, and practical activities. Assessment is through assignments and coursework rather than formal exams. You'll build a portfolio of evidence across the year that demonstrates your knowledge and skills.

What you will need to bring

The centre will provide most materials. City College Norwich will confirm anything else you need before you start.

Where next

Jobs you could do

  • Travel agent, helping customers plan and book holidays
  • Airport customer service agent, assisting passengers at check-in or departures
  • Holiday rep, supporting tourists at UK or overseas resorts
  • Tourist information centre assistant, advising visitors on local attractions
  • Hotel receptionist, managing guest arrivals and enquiries
  • Tour operator assistant, supporting the planning and delivery of package holidays
  • Cruise line customer service role, working with passengers on board

What you could study next

A Level 3 qualification in Travel and Tourism, such as a BTEC Extended Diploma, would deepen your knowledge and open doors to supervisory or management roles. From there, a degree in Tourism Management or Hospitality could follow. If you want to specialise, a Level 3 qualification in Events Management or Hospitality Management is another strong option.

Apply on ccn.ac.uk →
Apply now →

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