Free Level 2 Information, Advice or Guidance Course in Newcastle. Classes run at Newcastle College, part-time during the day. You'll need to be working or volunteering in a relevant setting to join, along with a basic level of written English. The course runs over 12 weeks. You'll develop the skills to give clear, accurate information and guidance to people who need support, whether in a community, health, or advice setting. These free information, advice or guidance classes are a practical way to build your knowledge alongside your current role.
Who this course is for
Part time
Entry requirements
Be working or volunteering in a relevant working environment; have a basic level of English in order to complete the written assessments.
What you will learn
You'll learn how to give accurate and impartial information to people seeking support.
You'll understand the boundaries of your role and when to refer someone to another service.
You'll develop skills in listening and asking the right questions to understand what someone needs.
You'll learn how to keep records and handle information responsibly.
You'll understand equality, diversity, and inclusion in advice and guidance settings.
You'll explore how to communicate clearly with people from different backgrounds and circumstances.
How you will learn
Learning takes place in the classroom at Newcastle College, part-time during the day. Assessment is based on written work completed throughout the course, so a basic level of written English is required before you start. Your day-to-day work or volunteering role will support your learning, as you apply what you cover in class to real situations in your workplace.
What you will need to bring
The centre will provide most materials. Newcastle College will confirm anything else you need before you start.
Where next
Jobs you could do
Information and advice worker, supporting people in community settings
Guidance worker, helping clients access services and benefits
Employment adviser, supporting people into work
Housing support worker, advising on tenancy and housing options
Welfare rights adviser, helping people understand their entitlements
Volunteer coordinator, guiding others in advice-based roles
Community outreach worker, connecting people with local support
What you could study next
Level 3 Award in Information, Advice or Guidance: the next step if you want to take on more complex casework or move into a senior advice role.
Level 3 Certificate in Counselling Skills: useful if you want to develop deeper listening and support skills.
Level 3 Diploma in Advice and Guidance: a fuller qualification recognised in professional advice and guidance services.
