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Free Level 2 Hospitality Course in Tamworth

CostFREE
Duration35 weeks
LevelLevel 2
DeliveryClassroom based
Start1 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 2 Hospitality Services Course in Tamworth. Classes run at Tamworth College, full-time during the day. You'll develop customer service skills, hospitality techniques, and the practical knowledge employers look for across hotels, restaurants, and events venues. The course runs for 35 weeks. Entry requires four GCSEs at grade 3 to 9 including maths and English, satisfactory references, completion of a relevant Level 1 qualification, and previous industry experience.

Who this course is for

This course will enable you to gain the skills you need to deliver expert hospitality service and will equip you to work in one of the most exciting and rewarding industries.

Good/positive customer service is one of the most important and essential skills to have. All industries hope to provide a great experience to their customers to help build a good reputation and encourage people to return time and time again.

Within this course you will be able to develop your existing hospitality skills and learn new ones that will support you on a journey towards a successful career within the industry (this will also be transferable to other areas). This is a course for creative and caring individuals with an interest in customer service. You will be taught by industry experts, helping you to excel in your chosen career.

Entry requirements

  • 4 GCSE's grade 3-9 including maths and English
  • Satisfactory references
  • Completion of Level 1 relating to industry
  • Previous industry experience

What you will learn

  • You'll develop customer service skills to meet professional hospitality standards.
  • You'll learn how to deliver food and beverage service in a range of settings.
  • You'll practise front-of-house techniques used in hotels, restaurants, and event venues.
  • You'll understand how to maintain a safe and hygienic working environment.
  • You'll learn how to handle customer complaints and resolve issues professionally.
  • You'll build knowledge of hospitality operations, including stock and resources.
  • You'll develop teamwork and communication skills for a busy hospitality environment.

How you will learn

You'll learn through classroom sessions at Tamworth College, combining taught lessons with practical activities. Assessment for the NVQ Diploma is competence-based, meaning you'll be observed carrying out tasks and assessed on your performance in real hospitality situations. You'll also complete written assignments and build a portfolio of evidence to demonstrate your skills and knowledge across the qualification.

What you will need to bring

The centre will provide most materials. Tamworth College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Hospitality team member: serving customers in hotels, restaurants, or cafes.
  • Food and beverage assistant: supporting service in dining and events settings.
  • Front-of-house assistant: welcoming guests and managing the customer experience.
  • Banqueting and events assistant: setting up and running hospitality at events.
  • Bar staff: preparing and serving drinks in licensed hospitality venues.
  • Hotel receptionist: first point of contact for guests at a hotel.
  • Catering assistant: supporting food preparation and service in catering operations.

What you could study next

  • Level 3 Diploma in Hospitality Supervision and Leadership: moves you into supervisory roles managing teams and operations.
  • Level 2 or 3 Food Safety in Catering Award (Highfield or CIEH): a short compliance qualification many hospitality employers require.
  • Level 3 NVQ Diploma in Hospitality Management: the next step if you want to move into management.
  • Apprenticeship in Hospitality Management: combines work and study at Level 3 or above.
Apply on southstaffs.ac.uk →
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