Free Level 1 Personal Development for Employability Course. Study online, at your own pace, without travelling to a centre. This free personal development for employability course takes around 2 weeks to complete. It covers customer service skills across a range of industries, helping you build the knowledge employers look for. The course is open to adults aged 19 or over who are unemployed or volunteering, currently on benefits, and living in Peterborough or Cambridgeshire. You'll finish with a Highfield Level 1 personal development for employability certificate to show employers.
Who this course is for
This course is for people who want to improve their customer service skills and gain a qualification which proves their skills and knowledge. This course develops a variety of customer service skills to encompass the majority of the industries within this region.
Entry requirements
19+
Unemployed, or Volunteering
Currently on benefits
Living in Peterborough/Cambridgeshire
What you will learn
You'll develop customer service skills used across different industries.
You'll learn how to communicate effectively with customers and colleagues.
You'll understand how to present yourself professionally in a work setting.
You'll explore how to handle customer queries and complaints.
You'll build awareness of workplace expectations and standards.
You'll gain knowledge to support your job search and employability.
How you will learn
You'll study online and work through the course material at your own pace. Assessment is based on the work you complete during the course. There are no exams to sit in person. You'll submit evidence of your learning online, and Steadfast Training will guide you through what's needed to achieve the qualification.
What you will need to bring
The centre will provide most materials. Steadfast Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor: handling queries and supporting customers day to day.
Retail assistant: serving customers and maintaining store standards.
Call centre agent: taking calls and resolving customer issues.
Receptionist: welcoming visitors and managing front-of-house tasks.
Admin assistant: supporting office teams with day-to-day tasks.
Warehouse operative: entry-level role in logistics and distribution.
What you could study next
Level 2 Certificate in Customer Service: builds directly on this qualification and is recognised by employers in retail, hospitality, and contact centres.
Level 2 Functional Skills English or Maths: strengthens your application for jobs that ask for GCSE-equivalent English or maths.
Level 2 Award in Employability Skills: a short next step if you want to keep developing workplace readiness before moving into employment.
