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Free Level 1 Customer Service Training in Colchester

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Colchester. Classes run at Nova Training Colchester, full-time during the day. This free customer service course is open to anyone aged 16 to 18 years old with no previous experience needed. Over 13 weeks, you'll cover the essentials of delivering a good customer experience, from handling telephone calls to understanding relevant legislation.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to communicate effectively with customers in person and by telephone.
  • You'll understand how to handle customer queries and complaints.
  • You'll explore the legislation that applies to customer service roles.
  • You'll develop skills in delivering a positive customer experience.
  • You'll learn how to work as part of a customer service team.

How you will learn

You'll study in a classroom at Nova Training Colchester. Learning is delivered through tutor-led sessions covering the core elements of customer service. Assessment is based on the City and Guilds Award for Introduction to Customer Service qualification requirements. Your tutor will guide you through each topic during your 13-week programme.

What you will need to bring

The centre will provide most materials. Nova Training Colchester will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers by phone or in person.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Call Centre Agent: taking inbound calls and resolving customer issues.
  • Receptionist: greeting visitors and managing front-of-house communication.
  • Admin Assistant: supporting teams with customer-facing admin tasks.

What you could study next

After this Award, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your skills and improve your job prospects. A Level 2 customer service qualification is recognised by many employers in retail, hospitality, and contact centres. You could also look at apprenticeships in customer service, which combine paid work with further training.

Apply on novatraining.co.uk →
Apply now →

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