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Free Level 1 Customer Service Training in Clacton-on-Sea

CostFREE
Duration13 weeks
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFull-time
AttendanceDaytime
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 1 Customer Service Course in Clacton-on-Sea. Classes run at Nova Training Clacton on Sea, full-time during the day. This free customer service course is open to anyone aged 16 to 18 years old with no previous experience needed. Over 13 weeks, you'll cover the basics of delivering a good customer experience, from handling telephone calls to understanding relevant legislation. It's a solid starting point for a customer service qualification and a route into customer-facing roles.

Who this course is for

The Awards/Certificates for Introduction to Customer Service qualifications cover the basic elements of how to deliver an excellence customer experience. You'll learn a range of skills from answering the telephone to applying legislation.

The Awards/Certificates for Introduction to Customer Service qualifications are for anyone interested in starting a career in the customer service industry.

You don't need to have any prior qualifications. The Awards and Certificates will provide you with a basic understanding of the impact of customer service and will equip you with the necessary skills to work and support customer service delivery.

Entry requirements

Must be aged 16 to 18 and you do not need any previous experience in the industry.

What you will learn

  • You'll learn how to handle telephone calls professionally.
  • You'll understand how to deliver a positive customer experience.
  • You'll explore the legislation that applies to customer service roles.
  • You'll develop communication skills for dealing with customers face to face and remotely.
  • You'll learn how to handle customer queries and complaints.
  • You'll understand the standards and behaviours expected in customer service work.

How you will learn

You'll study in a classroom at Nova Training Clacton on Sea. Learning is delivered through tutor-led sessions, group activities, and practical exercises. Assessment is through coursework and short tasks that test your knowledge of customer service principles. There are no exams. Your tutor will guide you through each topic and give feedback as you progress.

What you will need to bring

The centre will provide most materials. Nova Training Clacton on Sea will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries by phone, email, or in person.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Call Centre Agent: taking inbound calls and resolving customer issues.
  • Receptionist: greeting visitors and managing front-of-house enquiries.
  • Help Desk Operator: providing first-line support to customers or staff.
  • Hospitality Assistant: customer-facing work in hotels, cafes, or restaurants.

What you could study next

  • Level 2 Certificate in Customer Service: builds on this Award and goes deeper into customer service skills and processes.
  • Level 2 Diploma in Business Administration: broadens your options into office and admin roles.
  • Level 2 Functional Skills in English or Maths: strengthens the core skills many employers ask for and opens doors to further training.
Apply on novatraining.co.uk →
Apply now →

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