Free Level 1 Business and Retail Course in Ipswich. Classes run full-time during the day at TCHC Ipswich GAPS Centre. This free business and retail course is open to young people aged 16 to 18 years old, and those aged 16 to 24 years old with an Education, Health and Care Plan. Over 208 hours, you'll cover customer service, stock handling, health and safety, and business communication. You'll also study Functional Skills English and Maths at Level 2 alongside the main qualification.
Who this course is for
Young people aged 16-18 (and 16-24 with an EHCP) who would like to gain a qualification in Business & Retail.
What you will learn
You'll develop communication skills for a workplace setting.
You'll learn how to handle stock in a retail environment.
You'll practise creating business documents and handling telephone calls.
You'll study health and safety in the workplace.
You'll explore how individuals and teams contribute to a retail business.
You'll build customer service skills used in retail and business roles.
You'll explore entrepreneurship and what it takes to start a business.
You'll prepare for job applications as part of the course.
How you will learn
You'll learn through classroom-based sessions at the centre. Assessment is through coursework and practical tasks covering each topic area. You'll also complete Functional Skills English and Maths at Level 2 as part of the programme. Personal and social development sessions are included alongside the main qualification units.
What you will need to bring
The centre will provide most materials. TCHC Ipswich GAPS Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Retail sales assistant, serving customers on the shop floor.
Stock room assistant, managing and organising store inventory.
Customer service advisor, handling queries in retail or business settings.
Receptionist, greeting visitors and managing calls in an office.
Sales assistant, supporting customers and processing transactions.
Warehouse operative, picking and packing goods for dispatch.
What you could study next
Level 2 Business Administration Certificate. A natural next step if you want to move into office and admin roles.
Level 2 Diploma in Retail Skills. Builds on what you've learned and prepares you for supervisory retail work.
Functional Skills English and Maths Level 2. If you haven't already completed these, they open doors to further study and many job applications.
