Free Customer Service Course in Havant. Classes run at The Spring Arts Centre, full-time during the day. This is a three-week course designed for adults aged 19 or over. It covers the practical skills employers look for in customer-facing roles. You'll develop communication techniques, learn how to handle complaints, and build an understanding of what good service looks like in practice. A free customer service course for adults looking to move into or return to work in a customer-facing role.
Who this course is for
Our Skills Bootcamps provide practical, employer-aligned training for adults aged 19+ looking to upskill, retrain, or step into a new profession. They’re an ideal route for adults returning to work, self-employed individuals, career changers, and those currently unemployed.
What you will learn
You'll develop communication skills for face-to-face, phone, and written customer interactions.
You'll learn how to handle complaints and difficult situations professionally.
You'll understand what employers expect from customer service staff.
You'll practise problem-solving in customer-facing scenarios.
You'll explore how to meet customer needs and manage expectations.
How you will learn
Learning takes place in the classroom at The Spring Arts Centre. Sessions are practical and employer-aligned, with activities and exercises drawn from real customer service situations. You'll take part in group work and discussions. Assessment is based on your participation and performance during the course.
What you will need to bring
The centre will provide most materials. The Spring Arts Centre will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person
Retail Assistant: serving customers on the shop floor
Call Centre Agent: managing inbound or outbound customer calls
Receptionist: first point of contact in an office or business
Sales Assistant: supporting customers and processing transactions
Customer Support Representative: resolving issues for a business's customers
What you could study next
Level 2 Certificate in Customer Service: a nationally recognised customer service qualification that strengthens your CV for customer-facing roles.
Level 3 Diploma in Customer Service: suitable if you want to move into a team leader or supervisory role.
Level 2 Business Administration Qualification: broadens your skills if you want to work in an office or support environment.
