Free BTEC Level 2 Travel and Tourism Course in Brockenhurst. Classes run at Brockenhurst College, full-time during the day. This level 2 BTEC travel and tourism qualification covers how the industry works, what customers need, and how to deliver great service. You'll study for one year and explore the cultural, commercial, and operational sides of travel and tourism. Entry requires four GCSEs at grade 3 or above, including English Language and Maths. A strong foundation for roles across the sector.
Who this course is for
Do you want a career in the travel and tourism industry? It's a dynamic and competitive economic sector with many opportunities for cultural experiences.So do you have what it takes to be successful? If the answer is yes, then don't miss this opportunity to get properly introduced to this rewarding industry.Among other things you will learn to adapt constantly to customers' changing needs and desires. Indeed, customer satisfaction, enjoyment and safety are the focus of this challenging learning opportunity.Once qualified you could find yourself in any one of hundreds of different destinations, helping people make great holiday memories.
Entry requirements
Four GCSEs at grade 3 and above to include:* English Language* Maths
What you will learn
You'll explore how the travel and tourism industry is structured and how it operates commercially.
You'll learn how to meet changing customer needs and maintain high levels of customer satisfaction.
You'll study health, safety, and welfare responsibilities in travel and tourism settings.
You'll develop knowledge of different tourist destinations and what makes them attractive to visitors.
You'll examine how travel and tourism businesses market their products and services.
You'll understand the importance of cultural awareness when working with diverse customers.
How you will learn
You'll learn through classroom-based sessions at Brockenhurst College. The Pearson Edexcel BTEC First Extended Certificate uses a mix of assignments, projects, and coursework rather than traditional exams. You'll apply your knowledge to real industry scenarios and build a portfolio of work across the units. Some units may include external assessments set by Pearson Edexcel.
What you will need to bring
The centre will provide most materials. Brockenhurst College will confirm anything else you need before you start.
Where next
Jobs you could do
Travel agent, helping customers plan and book holidays
Holiday rep, supporting tourists at UK or overseas destinations
Airline customer service agent, working at airports or check-in
Tour operator assistant, coordinating travel packages and itineraries
Visitor attraction assistant, working at museums, theme parks, or heritage sites
Hotel receptionist, front-of-house guest services role
What you could study next
BTEC Level 3 National Extended Certificate or Diploma in Travel and Tourism (Pearson Edexcel) - the natural next step, and a route into higher education or management roles in the sector.
Level 3 Diploma in Hospitality Management - broadens your options across hotels, events, and catering.
A degree in Tourism Management or Hospitality - for those aiming at graduate-level careers in the industry.
