Summary
This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
What you will do at work
- Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
- Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
- Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
- Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
- Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
- Provide product recommendations, technical advice, and pricing information to customers as needed
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
- Uphold company policies and procedures regarding parts sales, returns, and exchanges
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Training
Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
- The programme typically lasts 12–14 months, depending on the career path chosen, and you’ll achieve a nationally recognised qualification
- All of our apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules
- Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4/C) – essential
- GCSE Maths (4/C) – essential
About this employer
Inchcape is the leading independent global automotive distributor. We are a business delivering sustainable growth and cash returns, with a diversified geographic presence in 38 markets. We partner with our mobility companies, unlocking opportunities through our people and technology. We use our in-market expertise coupled with our advanced data analytics to deliver outstanding performance for our partners and build stronger automotive brands.
After this apprenticeship
- There are lots of opportunities to develop your career within our expanding Dealer Network
- Your early development is carefully mapped through your apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification that’s recognised across the motor industry
- This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
Things to consider
Full UK Driving Licence.