Summary
Ready for a change? Looking for a role that you can develop into? How would you like to work for a company that can accelerate your career? We are looking for someone like you. We’re currently recruiting for Transport Administrator Apprentice based at our customer site in Ilkeston, Derbyshire for our transport operations.
What you will do at work
Accountabilities:
- Liaising with customers regarding delivery schedules, delivery updates and service enquiries
- Accurate data entry and maintenance of transport management systems
- Communicating with hauliers, drivers and third-party delivery networks to coordinate collections and deliveries
- Monitoring daily transport operations and tracking shipments through to completion
- Proactively notifying customers of delivery dates, times and any delays
- Investigating delivery failures, service issues and customer complaints, ensuring corrective actions are taken where required
- Uploading, retrieving and tracing Proof of Delivery (POD) documentation
- Preparing and issuing loader packs, manifests and delivery paperwork
Training
- Traffic Operator Level 2 Apprenticeship
- Functional Skills in English and math at level 2 unless exempt through previous qualifications gained
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Good knowledge of UK Geography
Qualifications
- GCSE English (A*-C / 4-9) – desired
- GCSE Maths (A* – C / 9 – 4) – desired
About this employer
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.
After this apprenticeship
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
- Potential for full-time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
Things to consider
Essential skills required: Good knowledge of UK Geography. Experience in using computer software systems. Successful tracking record in communication and building relationships with customers. Experience in a challenging Customer Service environment.