Summary
Showroom Project Coordinator (34 hrs, Permanent) – B&Q Tamworth £14.10ph (£26,945 FTE) + bonuses. Support customers from design to installation using design software, phone, email and face-to-face communication. Develop customer service and sales skills while completing a Level 3 Customer Service Specialist Apprenticeship.
What you will do at work
Desired Personal Qualities:
- The ability to role model the B&Q Behaviours
- Be brave, make a difference & win together
Overview of Vacancy
What’s the job?:
You’ll support our showroom teams & installers with the help and advice needed to deliver a seamless and professional service for our customers. Whether it be via phone, email, or face to face, you’ll keep our customers up to date with their projects until completion. You’ll also use design software to really bring customer projects to life, by asking questions and exploring possibilities.
Having the confidence to recommend the right finance, products, and installation options is also important in this role.
What we need:
You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and you’re a good problem-solver and project manager too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Desired skills
- Communication skills
- Team Working
- Problem Solving Working with customers
- Attention to detail
Future Prospects:
Ongoing training and development. The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.
Benefits:
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits.
- UK Notional hourly rate £14.10 per hour
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Apprenticeship:
As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities.
Your apprenticeship will be delivered through:
- Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off the job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent)
Desired qualifications:
- No qualifications required
Training to be provided:
- Customer Service Specialist Level 3
- Functional Skills Level 2 in Maths and English (if required)
Training
The apprentice will receive full on-the-job training, off-the-job training and a full wrap around service from SCL. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Team working
- Customer care skills
Qualifications
- GCSE Maths (4) – desired
- GCSE English (4) – desired
About this employer
B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
After this apprenticeship
The apprentice will be able to move onto the next stage.