Summary
Join B&Q as a permanent 30-hour Showroom Advisor (£14.10ph). Help customers bring home improvement projects to life through expert advice, design software and sales support. Includes bonuses, great benefits, ongoing training and a Level 3 Customer Service Specialist Apprenticeship.
What you will do at work
Showroom Advisor Full Time – 30 hours per week Permanent Contract Shifts available Monday – Sunday, 7.00am – 10.00pm Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues B&Q Thornbury B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC. Working Week – 30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed. Wage – £14.10 per hour (£26,945 FTE)
Desired Personal Qualities
- The ability to role model the B&Q Behaviours
- Be Brave
- Make a difference & win together
Overview of Vacancy
- Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face-to-face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
Desired Skills
- Communication skills
- Team working
- Problem solving
- Working with customers
- Attention to detail
Future Prospects
- Ongoing training and development
- The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.
- Benefits
- We also recognise that well-ness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits; UK Notional hourly rate £14.10 per hour
Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague well-being benefits
Apprenticeship
- As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities.
- Your apprenticeship will be delivered through; Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off-the-job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and maths (if you do not already hold these at GCSE level (or equivalent)
Desired Qualifications
- No qualifications required
Training to be provided
- Customer Service Specialist Level 3 Functional Skills Level 2 in maths and English (if required)
Training
The apprentice will receive full on-the-job training, off-the-job training will follow the time allocations outlined in the Occupational Standard
and a full wrap around service from SCL.
Requirements and skills
Skills
- Customer care skills
- Organisation skills
- Team working
Qualifications
- GCSE Maths (4) – desired
- GCSE English (4) – desired
About this employer
B&Q is a British multinational DIY and home improvement retailing company. Originally founded in March 1969 by Richard Block and David Quayle, and are now a wholly owned subsidiary of Kingfisher PLC.
After this apprenticeship
The apprentice will be able to move onto the next level.
Things to consider
N/A.