Summary
As an Apprentice Parts assistant, you will be part of our service and parts operations. This dual role splits time between supporting the workshop team and handling the logistics of vehicle components. You will gain hands-on experience in stock management, customer service, and parts and service administration.
What you will do at work
Key Responsibilities
Parts & service dept general administration duties
- Manage stock control: Assist with receiving, checking, and logging incoming parts deliveries into the workshop DMS system
- Order components: Research and place orders for vehicle parts required by workshop technicians or retail clients
- Pre-pick workshop jobs: Gather and set aside necessary parts before scheduled repair work begins to maximise mechanic efficiency
- Organise the storeroom: Maintain a clean, accurately labelled, and safe parts storage environment
Service & Workshop Support
- Process job cards: Open, update, and close workshop repair orders with accurate labour times and part descriptions
- Handle billing: Assist with raising customer invoices, taking payments, and processing internal parts transactions
- Coordinate documentation: filing and invoice processing
Customer Experience & Communication
- First point of contact: Answer phone calls, respond to emails
- Provide basic quotes: Guide customers on simple parts enquiries and service pricing under senior supervision
Training
- This is a remote apprenticeship delivered in the workplace, 6 hours per week will be given to complete off the job training
- Functional skills Maths and English delivered within a college environment (if appropriate)
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
Qualifications
- GCSE Maths and English (A-C or 4-9 or equivalent) – desired
About this employer
- Car, LGV, HGV and trailer service repair and maintenance
After this apprenticeship
- Progression to Parts advisor and / or Service administrator