Summary
To provide exceptional support to both internal sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery.
What you will do at work
Internal Sales & Customer Support (Approx. 60%):
- First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
- Order Processing: Accurately entering customer orders and quotes into the company’s ERP / sales system
- Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
- Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
- After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries
Warehouse & Logistics Operations (Approx. 40%):
- Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
- Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks
- Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
- Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
- Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Number skills
- Team working
- Adaptability
Qualifications
- GCSE English (4) – desired
- GCSE Maths (4) – desired
About this employer
Electrical component manufacturer, based in Turkey with a warehouse and sales office in Stafford for the UK.
After this apprenticeship
Could lead to a permanent position for the right person.
Things to consider
- Aged 18+ due to the nature of the job
- Successful candidate must be happy to transition from a desk-based sales role to a physical warehouse environment
Employee benefits
- Generous annual leave allowance plus Bank Holidays
- Enrolment into the company pension scheme
- On-site parking at our Stafford facility