Summary
An exciting opportunity to join a busy GP practice, gaining hands-on experience in patient services and administration. You will support patients with enquiries, appointments and medical records while developing valuable skills and working alongside a friendly, supportive healthcare team.
What you will do at work
Patient Services
- Respond to patient enquiries by telephone, email, and face-to-face.
- Book, amend, and cancel patient appointments.
Provide information and guidance regarding practice services. - Ensure patients are treated with courtesy, dignity, and respect at all times.
Administration
- Process incoming and outgoing correspondence.
- Scan, code, and file patient documents accurately onto clinical systems.
- Maintain accurate and up-to-date patient records.
- Register new patients and update demographic information.
- Support practice recall and appointment systems.
Referrals and Clinical Support
- Process referrals to hospitals, community services, and specialist clinics.
- Monitor referral tracking systems and follow up where necessary.
- Assist with the processing of test results and patient communications as directed by clinicians.
- Support the administration of chronic disease monitoring and recall programmes.
Information Governance
- Maintain strict confidentiality of patient and practice information.
- Comply with GDPR, NHS guidelines, and practice policies.
- Ensure accurate handling and storage of sensitive information.
Team Working
- Work collaboratively with GPs, nurses, healthcare assistants, and administrative colleagues.
- Provide cover for colleagues during periods of absence.
- Participate in staff meetings and training activities.
Training
Workplace learning:
Employed within a GP Practice carrying out medical administrator duties. Learning through day-to-day tasks. Supported by Practice and Assistant Managers and experienced colleagues.
Off-the-job training:
Protected learning time during paid working hours, allowing the apprentice to do Practice mandatory training, online learning modules, one to one coaching and reviews.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE Maths and English (4 or above) – essential
About this employer
We are a primary healthcare service that provides comprehensive medical care. We are normally the first point of contact for patients seeking healthcare. We organise repeat medications, vaccinations, heath promotion, support patients with long term conditions such as diabetes. Our aim is to deliver high-quality care supporting patients to maintain their health and wellbeing.
After this apprenticeship
Upon successful completion of the apprenticeship, there may be an opportunity for the right candidate to progress into a permanent position within the practice. However, continued employment is not guaranteed and will be dependent on performance and business needs.
Things to consider
The successful candidate must pass a Disclosure and Barring Service (DBS) check.