Summary
We’re looking for an apprentice Logistics Coordinator to join our Bookings Team! In this position, you will play a vital role in managing the end-to-end coordination of cargo shipments. You’ll be responsible for handling bookings, monitoring cargo status, and ensuring that our clients are kept informed at every step.
What you will do at work
- Coordinating cargo bookings and ensuring all shipment details are confirmed and communicated to clients promptly
- Managing and accurately processing all shipment documentation
- Collaborating with overseas agents to ensure compliance with booking instructions
- Maintaining up-to-date and accurate records of all bookings and shipments in internal systems
- Negotiating with carriers to provide clients with competitive quotes for various modes of transport (sea, air, and cross-trade)
- Liaising with clients about changes to shipment terms, costs, or quotations
- Delivering exceptional customer service by addressing enquiries and concerns with professionalism and care, ensuring timely resolutions that enhance client satisfaction and build lasting relationships
- Collaborating with internal teams to ensure operational efficiency, compliance with transport regulations, and alignment with client expectations
- Supporting business development by researching market conditions, competitive rates, and identifying opportunities to upsell additional services
- Regularly reviewing and improving internal processes to enhance efficiency and customer service quality
Training
- On the job training delivered by the employer
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
- For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
- Allocation of an apprenticeship delivery coach who will carry out regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 6 hours off the job training activities
- Quarterly formal progress review meetings, identifying learning achievements and next steps
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
Qualifications
- GCSE English (Minimum Grade C or 4) – essential
- GCSE Maths (Minimum Grade C or 4) – essential
- A Level Any (A to D pass) – desired
About this employer
At Gemini Freight Management, we were born from a vision—to deliver logistics solutions that balance price, service, and quality seamlessly. With over 15 years of expertise in freight management and logistics consultancy, we take pride in being the go-to partner for businesses of all sizes, from food and beverages to pharmaceuticals to automotive industries. We understand the complexities of transporting goods worldwide and thrive on providing efficient, tailored solutions. Our fast-growing, passionate, and proactive team is committed to ensuring our customers’ cargo moves swiftly, safely, and effectively, so they can focus on what matters most — growing their business.
After this apprenticeship
- This is a permanent role and we are looking for you to develop into a key member of our logistics team in this fast-moving sector
Employee benefits
Company pension scheme.
Opportunity to be part of a fast-growing company and shape the bookings strategy.
Opportunities for professional development and career advancement.
Supportive and collaborative work environment.
Bags of freedom and autonomy to hone your skills.