Summary
Our Life & Income Protection team helps people protect their financial future when life doesn’t go to plan.
As an apprentice, you’ll support customers through their insurance applications, learn how protection products work, and help families make important decisions that provide peace of mind and financial security.
What you will do at work
- Learn the foundation of insurance and customer service through hands-on experience and structured training
- Work alongside experienced advisors to understand how customer requirements are assessed and how appropriate insurance protection is recommended based on their individual needs
- Build rapport with our customers and help understand their background and medical history
- Keep accurate and up-to-date client records across multiple systems
- Deliver exceptional customer service and learn how to manage telephone conversations with professionalism and empathy
- Learn how to work with and build relationships with underwriters at insurance companies and support our advisors with chasing any missing information
Training
- Insurance Practitioner Level 3
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
Howden is a global insurance group with employee ownership at its heart. We’re experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
After this apprenticeship
Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you’ll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.