Summary
As a Business Administration Apprentice and become a key part of our day-to-day operations. You’ll be a friendly first point of contact for visitors, drivers, customers and colleagues, developing your admin, communication, organisational skills, answering phone and welcoming visitors to supporting enquiries.
What you will do at work
- Provide administrative support to the director and wider management team
- Produce letters, reports, forms, minutes and business correspondence
- Maintain accurate electronic and paper filing systems
- Scan, photocopy, archive and retrieve documents as required
- Organise and maintain confidential records
- Support diary management, meeting arrangements and room bookings.
- Assist with preparing documents for meetings, audits and inspections
- Data entry and information management
- Input information accurately into business, staffing and care management systems
- Update electronic databases and spreadsheets
- Ensure records are accurate, current and appropriately stored
- Generate reports and information requested by managers
- Monitor data quality and highlight discrepancies
- Maintain confidentiality when handling sensitive personal information.
Reception and Customer Service
- Welcome visitors, relatives, professionals and contractors
- Answer telephone calls promptly and professionally
- Respond to enquiries or direct them to the appropriate person
- Manage incoming and outgoing post
- Ensure reception areas remain welcoming and professional
Family and Service User Communication
- Contact families regarding reviews, appointments, meetings, events and general service updates
- Support communication relating to admissions and enquiries
- Provide information to prospective service users and relatives
- Maintain professional, courteous and compassionate communication at all times
- Escalate concerns or complaints appropriately
Training
All training will take place during working hours, you will attend monthly workshops with your delivery tutor to gain your qualification.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- GCSE English (A*-C/ 4-9) – essential
- GCSE Maths (A*-C/ 4-9) – essential
About this employer
Chapel House Care Ltd is committed to promoting equality, diversity and inclusion and welcomes applications from all suitably qualified individuals. All appointments will be made on merit and in accordance with safer recruitment practices.
After this apprenticeship
This role provides an excellent opportunity to gain experience within a well-established, CQC-registered care organisation whilst developing a rewarding career in health and social care administration.
Things to consider
Successful applicant must drive or be able to access the location as there is no direct bus route.
This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.
- Highly organised.
- Reliable and punctual.
- Excellent attention to detail.
- Professional appearance and conduct.
- Able to maintain confidentiality.
- Flexible and adaptable.
- Positive and enthusiastic attitude.
- Willingness to learn.
- Able to prioritise workload effectively.
- Compassionate and respectful towards older people and people living with dementia.