Summary
Join a busy, modern mortgage brokerage as a Business Administration Apprentice. Support daily operations through administrative and customer service duties, while developing skills in digital content creation and marketing.
What you will do at work
- Provide day‑to‑day administrative support, including managing emails, updating records, preparing documents, and supporting customer enquiries.
- Assist with creating simple and professional social media content, such as drafting posts, selecting images, and scheduling updates to support the business’s online presence.
- Support the preparation of basic marketing materials, including simple graphics, short written content, and email updates under guidance.
- Help organise and maintain digital files, customer information, and content libraries to ensure information is accurate and up to date.
- Work closely with the business owner to support office tasks and contribute ideas for simple content that supports customer communication and brand awareness.
Ideal Candidate:
- Organised, reliable, and eager to learn, with an interest in business administration and how content supports customer communication.
- Comfortable using IT systems and willing to learn basic content tools such as Canva or social media platforms.
- Good written and verbal communication skills, with attention to detail and a professional approach.
- Able to follow instructions, manage routine tasks, and work independently when confident.
- Strong interpersonal skills, including teamwork, clear communication, and a positive attitude when dealing with customers and colleagues.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- GCSE Maths and English (4 or above) – essential
About this employer
We are an established mortgage and insurance broker. The business has been running for over 10 years and we have a loyal existing customer base, which has been built up over the years by providing a great customer experience from the 1st interaction to the last.
After this apprenticeship
Future permanent position available for the right candidate who can develop over the course of the apprenticeship and learn to transform technical jargon into accessible, educational content that builds authority, improves SEO, and nurtures client relationships, ultimately driving lead generation.
Things to consider
A driving licence is desirable.