Summary
Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community are recruiting for a Level 2 Customer Service Apprentice. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.
What you will do at work
- Welcome customers and patients and provide friendly, professional customer service
- Serve customers at the pharmacy counter and respond to routine enquiries appropriately
- Support prescription collection and help direct patients to the pharmacist when advice is required
- Process till transactions and handle payments accurately
- Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
- Support the team with general administrative and day-to-day pharmacy duties
- Maintain patient confidentiality and follow pharmacy procedures at all times
- Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training
Training
- Level 2 Customer Service Practitioner Apprenticeship
- Support with English and maths skills gaps
- Work based learning
- End point assessment
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Professional attitude
- Reliable and punctual
Qualifications
- GCSE English and Maths or Level 2 FS (A*-C/9-4 or Level 2 FS) – essential
About this employer
Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.
After this apprenticeship
- There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy
Things to consider
- Please be aware that there will be long periods of standing in this role