Summary
We are currently looking for an Apprentice IT Technician to support the day-to-day operation of the school IT services. You will assist with support requests, troubleshooting technical issues, maintaining computers and devices, and preparing IT and audiovisual equipment while developing skills through apprenticeship training.
What you will do at work
Working as part of the school IT team, the apprentice will support the day-to-day operation of IT services, with guidance and training as they develop their skills. A typical day or week may include:
- Responding to IT queries from staff and students, helping to identify and resolve common technical problems
- Recording support requests in the IT service management system, updating tickets and referring more complex issues to the appropriate colleague
- Keeping staff informed of progress on reported faults and requests
- Assisting with the setup, maintenance and troubleshooting of Windows 11 PCs, laptops, tablets and Apple iOS devices
- Helping to install, configure and maintain peripherals, including multifunction printers and interactive classroom screens
- Assisting with software installation and upgrades, following school procedures and software licensing requirements
- Preparing IT and audiovisual equipment for meetings and conferences
- Helping to investigate recurring technical faults and promptly reporting major incidents to the IT team
- Working with colleagues on routine IT support tasks, following school policies on safeguarding, confidentiality, data protection and health and safety
- Taking part in apprenticeship training and professional development, applying new knowledge and skills in the workplace
Training
This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.
Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.
Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.
The Apprenticeship Standard has three pathways to choose from:
- Support Technician
- Network Technician
- Digital Communications Technician
Requirements and skills
Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Team working
- Customer Service
- Professional
- adaptable
- Willingness to Learn
- Technical Aptitude
Qualifications
- GCSE English and Maths (4/C and above) – essential
About this employer
We are the only secondary school in Medway offering a genuinely comprehensive, faith-based education. We are proud to teach both genders, and pupils of all abilities, from those with significant special educational needs to students who will leave our sixth form to go on to Oxbridge universities.
We are a community dedicated to excellence in learning. We have subject specialist teachers across all subjects of our wide-ranging curriculum. Our highly qualified staff work with parents and carers to ensure that students succeed; many staff have stayed with us for years.
After this apprenticeship
On successful completion of the apprenticeship, the apprentice will have gained valuable practical experience, technical knowledge and professional IT support skills within a busy school environment.
The school has a positive track record of supporting apprentices into permanent employment, with previous IT apprentices successfully progressing into full-time positions within the school.
The apprenticeship provides a strong foundation for a future career in IT, including progression into technical support roles, further professional qualifications or higher-level apprenticeships.
Whilst permanent employment cannot be guaranteed, opportunities for continued employment may be considered, subject to performance, organisational requirements and the availability of suitable vacancies.
Things to consider
Please Note: This position is based in a Catholic school. Applicants are not required to be practising Catholics. However, the role may involve providing IT support during Catholic Mass or other religious services. Applicants will therefore be expected to respect the Catholic ethos of the school and the religious beliefs and practices of those around them.
Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.
NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company.
**If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**