Summary
This apprenticeship aims to meet the knowledge and skills need for IT Technicians in our local area.
This course provides a structured learning route, helping to upskill an individual with a keen interest and basic ability in IT who potentially has no previous experience in this sector.
What you will do at work
To act as first contact for support calls, ensuring tickets are logged and dispatched promptly, resolving basic IT queries, and managing admin tasks such as spreadsheet and system updates.
Training
Training will take place at City College Norwich in the college’s state of the art DigiTech Factory, which provides apprentices with a hybrid learning environment where industry-standard equipment & software is provided.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Ability to multi-task
Qualifications
- GCSE English (Language or Literature) (4/C) – essential
- GCSE Mathematics (4/C) – essential
About this employer
S2 Computers is a professional Managed Service Provider (MSP) dedicated to helping businesses get the very best from their technology.
We believe that great technology makes the world a better place, and that strong human relationships are at the heart of every successful business.
Our mission is to dramatically improve our customers’ working lives through exceptional IT support, robust cyber security, and proactive technology solutions, so they could never imagine going anywhere else for their IT needs.
We offer a friendly, modern, and fast‑paced working environment built on teamwork, continuous learning, and personal development.
Our team provides a wide range of services including technical support, cloud services, cyber security, and account management—supporting organisations across Norfolk and beyond. With a culture that blends professionalism with a relaxed, people‑focused atmosphere, we ensure our staff have the tools, training, and support needed to grow their careers in the IT industry.
As one of the UK’s recognised managed IT providers for the last 3 years in a row, we invest in developing our people through structured training, hands‑on experience, and daily opportunities to build skills that last a lifetime.
Our goal is simple: to make every client exceptionally happy through high‑quality service and a proactive approach to technology.
After this apprenticeship
Successful completion of the apprenticeship opens up possibilities to go on to be an IT Technician or work within similar level roles post-qualifications.
The Level 4 Network Engineer programme is also an ideal progression pathway for apprentices who wish to professionally advance to 2nd or 3rd line support roles.
Things to consider
Please note that public transport to the office isn’t ideal, therefore the role would suit somebody with their own transport a lot better. The role is heavily desk and office based, with long periods at a computer.
Employee benefits
- Get your birthday as an extra day off
- Private Healthcare
- A proactive approach to ongoing training with a staff development plan to help you develop life-long skills
- Work for one of the top 50 Managed IT companies in the UK
- An easy-going environment and culture
- The flexibility to work from home one day a week (note only once probation is passed)
- High-powered laptop
- Company socials throughout the year