Summary
We are looking for an enthusiastic and motivated ICT Apprentice to join our ICT team at our Head Office in Tamworth B77. The role is full time, Monday to Friday 9am-5pm.
What you will do at work
This is an excellent opportunity to gain hands-on experience while working towards a Level 3 Information Communications Technician Apprenticeship. You’ll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT.
You’ll be involved in day-to-day IT support, setting up devices, maintaining IT equipment, assisting with Microsoft 365 administration and supporting ICT projects across the business.
What You’ll Do:
- Provide first-line IT support to colleagues by phone, email and in person.
- Log, investigate and resolve IT support requests within agreed service levels.
- Escalate more complex technical issues to senior members of the ICT team.
- Configure and deploy laptops, desktops, mobile phones and tablets.
- Create, update and remove user accounts and access permissions.
- Support Microsoft 365 applications and Windows devices.
- Assist with maintaining IT hardware, software and asset records.
- Help install and configure printers, monitors and other IT equipment.
- Support office openings, relocations and ICT implementation projects.
- Work with third-party suppliers where required.
- Visit care services and offices to provide on-site support when needed.
- Follow ICT policies, cyber security procedures and data protection requirements.
Additional Information
- The role includes occasional travel to offices and care services across England and Wales. A full UK driving licence and access to your own vehicle would be an advantage.
- The role also involves setting up, moving and installing IT equipment, which may require manual handling.
- Radis is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3
Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Customer service skills
- A positive attitude
- Willingness to learn
- Able to work independently
Qualifications
- GCSE English and Maths (4/C or above) – essential
About this employer
Established in 2001, Radis has grown to become a leading provider of community based social care and support, for vulnerable adults and children, in England and Wales.Radis supports many thousands of people to live independently in their own homes, providing a wide range of care and support services, for people with diverse backgrounds and needs. Each person is treated as an individual and our service tailored to them.
After this apprenticeship
This role will be permanent on completion of apprenticeship.
Things to consider
- GCSE (or equivalent) in English and Maths at Grade 4/C or above (or willingness to achieve these as part of the apprenticeship).
- Eligible to work in the UK.
Desirable
- Basic knowledge of Windows 11.
- Familiarity with Microsoft 365 applications.
- Basic understanding of computer hardware and networking.
- Awareness of cyber security and safe working practices.
- A full UK driving licence and access to your own vehicle or working towards obtaining one.