Summary
This is an opportunity for a dynamic IT Apprentice to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site.
What you will do at work
General duties will include:
- Resolving customer issues via a ticketing system, phone and email
- Working to Service Level Agreement
- Working with network devices such as routers, firewalls and switche
- Windows Server troubleshooting including 2012/2016/2019 versions
- Windows endpoint troubleshooting including Windows 7 and Windows 10
- Office 365 Administration including troubleshooting and setting up
- General TCP/IP, Lan, Wan and VPN troubleshooting
- Working with end users to log their issues and update when required
- Experience of networking cabling, patch panels and numbering systems
- Experience ticket systems. Working on end user devices to format, reset and build new hardware.
- Troubleshooting end user device issues, replacing hardware such as graphic cards, keyboard and mice
- Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business
Training
The method of delivery for this apprenticeship will be day release. This means the apprentice will work with their employer 4 days a week and attend the college 1 day per week for their study day.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
Qualifications
- GCSE English (4) – essential
- GCSE Maths (4) – essential
About this employer
Founded in 2003, Seriun are an award winning fully Managed Service Provider. A team of 30 who specialise in delivering IT services, Telecoms solutions and bespoke software development to a wide range of industries. Seriun invests in its people and encourage work to be enjoyable and rewarding.
Our vision and purpose are to inspire and empower everyone to get the best out of technology. Empowering you to progress your career in what you love to do. We pride ourselves on delivering excellent customer service and solutions, empowering our customers to do the same for their customers.
After this apprenticeship
Once the apprentice has completed the Level 3. You may have the opportunity to progress onto the Level 6.