Summary
Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems.
What you will do at work
Dean Wilson is a well-established and respected legal practice. We are looking for a proactive and customer-focused IT Support Technician Apprentice to join our IT team, providing essential technical support to colleagues and helping to ensure the smooth day-to-day operation of our IT systems.
This is a fully office-based role and would suit someone who enjoys hands-on IT support, problem-solving and working with people in a professional environment.
Key Responsibilities
These will include but not limited to:-
- Undertaking reactive IT support, assigned project work and scheduled maintenance.
- Providing first-line technical support via telephone and remote access.
- Setting up, updating and diagnosing faults with IT systems and equipment.
- Providing general network support and troubleshooting.
- Installing and configuring computers and peripheral devices.
- Responding to IT queries and providing timely, helpful support.
- Explaining technical issues clearly to non-technical users.
- Delivering a high standard of customer service and ensuring issues are resolved efficiently.
- Maintaining accurate and up-to-date IT records and solutions.
- Carrying out administrative tasks as required.
- Maintaining a consistently high standard of work.
- Working independently when required.
- Undertaking any other reasonable duties that may be allocated from time to time.
About You
- An interest in IT and technology, with a willingness to learn and develop.
- A good working knowledge of Microsoft 365 and Windows operating systems.
- An understanding of basic networking principles would be advantageous.
- Good problem-solving skills and strong attention to detail.
- Confidence communicating with others and the ability to explain technical issues clearly.
- The ability to manage multiple tasks and priorities.
- professional, customer-focused approach with a commitment to providing high-quality support.
- Relevant IT qualifications or certifications are desirable but not essential.
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
- Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Motivated
- Can do attitude
- Tech Savvy
- Passion for IT
- Troubleshooting
- Hardware and Software
Qualifications
- GCSE English (4/C +) – essential
- GCSE Maths (4/C +) – essential
About this employer
Dean Wilson LLP’s reputation has been built upon our ability to deliver and exceed our clients’ expectations. For over 100 years our success has been founded upon our client focused approach, backed by the knowledge and expertise of our lawyers.
After this apprenticeship
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.