Summary
The purpose of this role is to deliver excellent IT support and value to the business.
You will assist with IT projects and respond to technical queries received by telephone and email, resolving them where possible or escalating them to the appropriate member of the technical team.
What you will do at work
- Provide technical support to internal users, either onsite, by telephone or by email
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain an accurate log of any software or hardware problems detected
- Support colleagues in using computer equipment by providing appropriate guidance and advice
- To escalate more complex service issues to the relevant IT Support member
- To escalate non-IT issues internally where required
- To arrange for external technical support where problems cannot be resolved in house
- Assist with IT projects across the business
Training
- Expected duration: 17 months
- Apprenticeship level: Level 3
- Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Initiative
- Patience
Qualifications
- GCSE English (4/C) – essential
- GCSE Maths (4/C) – essential
About this employer
One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.
After this apprenticeship
- Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician
Things to consider
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
- Be able to complete the full apprenticeship programme