Summary
As an Apprentice ICTS Support Engineer, you will provide 1st Line IT Support, answer calls, diagnose hardware and software faults, log customer queries, escalate complex issues to Engineers, assist with hardware builds, install and deploy hardware and software, and support unified communications deployment.
What you will do at work
As a potential WHL ICTS Support Engineer, your list of tasks will include:
To supply 1st Line Support for the IT Department. Take calls and be the initial contact for the IT department, Have knowledge of fault diagnosis on hardware and software. Be responsible for logging customer queries, escalating complex queries to Engineers. Assist in the build of hardware, install and deploy hardware and software, assist with the unified communications deployment.
- Take 1st Line Calls
- Fault diagnosis on hardware and software
- Communication both written and orally – relaying complex queries to seniors
- Build of hardware
- Installation of hardware and software
- Installation and deployment of the unified communications systems
- Be flexible, to work additional hours if requires
- Be able to travel to visit other business premises
- Gradually be exposed to the other areas of IT within WHG
Training
- You will attend QA Limited virtually on a day release basis, completing your Level 3 over 2 years
- You will follow a learning plan in the workplace, supported by a mentor
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- GCSE or equivalent English,Maths and IT (6) – essential
About this employer
The William Hare Group is a family owned business with origins in the UK dating back to the 1880s. William Hare is Europe’s largest independent structural steel contractor, specialising in engineering, fabrication and erection of steel structures – such as Manchester airport (T2), Trafford Centre and Hinkley Point C. Throughout the world, the group has carried out projects in over 50 countries and currently employs over 2000 skilled staff.
After this apprenticeship
Once qualified, you will progress to a Level 4 DevOps engineer apprenticeship and then a Level 6 degree apprenticeship.
Employee benefits
- Life assurance from day one, covering four times annual salary.
Pension eligibility after probation: 4% employer and 5% employee contributions - BUPA medical insurance eligibility after probation, premiums paid by the company and taxed as a benefit in kind
- Opportunities for academic development and career progression
- Early finish every Friday at 1.30pm