Summary
We have a phone/online IT support team, but this apprentice is our eyes and hands on site handling any setup or fix that can’t be done remotely, and acting as the bridge between the office and the online support team.The rest of the time is spent on Excel and CRM -based data entry and reporting.
What you will do at work
- Be the on-site presence for our phone/online IT support team — handling anything that can’t be resolved remotely (setups, physical checks, hands-on fixes)
- Act as the bridge between the office and the online IT support team, relaying on-site detail and following fixes through to resolution
- Set up and configure PCs, monitors, workstations and phone extensions for new starters, including default system settings
- Install, update and patch software and operating systems on office PCs; image/re-image machines as needed
- Carry out hands-on hardware checks and fixes (cables, connections, restarts, printers, peripherals) as directed by the online support team
- Troubleshoot basic network and wifi connectivity issues on site, and reset passwords/manage basic account access
- Maintain an accurate record of IT assets, licences and system configurations
- Build and maintain Excel workbooks and reports, using formulas (VLOOKUP/XLOOKUP, IF, SUMIFS), pivot tables and conditional formatting
- Enter and validate data across spreadsheets and internal systems, and produce regular reports for managers
- Use AI tools (e.g. Copilot, ChatGPT) to speed up both IT documentation and Excel/report work
- Escalate more complex IT issues to external IT contractors and follow through to resolution
What we’re looking for
- GCSEs (or equivalent) in English and maths, grade 4/C or above
- Genuine interest in IT, comfortable being the on-site presence for a remote/online support team
- Confident using Excel (formulas, pivot tables, formatting) to produce reports
- Happy switching between hands-on IT tasks and data/reporting work on the same day
- Patient, methodical and good at prioritising
- Right to work in the UK
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- GCSE English (4/C and above) – essential
- GCSE Maths (4/C and above) – essential
About this employer
ASG WELLNESS BEING LTD Healthcare Recruitment Services offers a revolutionary approach to connecting healthcare professionals with employers. Whether you are a healthcare professional seeking fixed-term contracts or an employer looking to set your pay rates and manage bookings efficiently, ProfDoc provides tailored solutions to streamline the recruitment process.
With options for short-term and long-term placements, training opportunities, and transparent fee structures, ProfDoc aims to optimise scheduling and enhance the hiring experience for both parties.
After this apprenticeship
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.