Summary
The successful applicant’s primary responsibility will be the day-to-day upkeep of our client’s workstations and servers. As a core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services.
What you will do at work
- Perform 1st line duties
- Communicate with our clients verbally (via telephone) and written (via emails/tickets)
- Troubleshoot hardware and software issues remotely and in person (where required)
- Maintain client expectations: provide regular updates on ticket statuses and outline expected response times
- Monitor and maintain the support email queue
- Create and update internal and client-facing documentation
- Perform daily reviews of backup statuses and other system-critical functions
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Requirements and skills
Skills
- Communication skills
- IT skills
Qualifications
- GCSE 3 of any subject (4+ (A* – C)) – essential
- GCSE Maths & English (3+ (D or above)) – essential
About this employer
Could you get a business up and running with all the IT solutions it needs in just 8 days? Build out servers, telephone system, ticketing system, finance systems, and a fully operational help desk? It’s a big ask, but we pulled it off when we set up digitalphobia as a local IT support company in 2016.
But setting up digitalphobia wasn’t just a case of needs must. After years working for IT companies both big and small, we felt that there was a better way of providing managed IT solutions. A way built on transparency, candour and trust.
It’s why the first thing we build is relationships. We want to work with you, not for you. We want to fully understand how you work with IT now, and how you plan to use it in the future. We want to ensure you understand everything that’s going on, so you can make informed decisions.
After this apprenticeship
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Employee benefits
- Free snacks and good coffee in the office
- Break room with TV and games consoles
- Pension scheme
- 25 days holiday + bank holidays
- On-site parking