Summary
Join our team as a Cloud Support Apprentice and support the delivery of IT and cloud services to our clients. The programme will provide exposure to cloud technologies, networking, operating systems, service management, and troubleshooting whilst working within a busy Managed Service Provider environment.
What you will do at work
- Provide first-line IT support to clients via phone, email, and remote support tools
- Assist with the administration and maintenance of Microsoft 365 and cloud-based services
- Support cloud and networking infrastructure under the guidance of senior engineers
- Help troubleshoot hardware, software, connectivity, and user access issues
- Assist in monitoring and maintaining client systems to ensure reliability and performance
- Create and maintain technical documentation and support records
- Support system upgrades, software deployments, and new user setups
- Learn and apply IT security best practices across client environments
- Work closely with the wider technical team on a variety of cloud and infrastructure projects
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
Qualifications
- GCSE 3 of any subject (4+ (A* – C)) – essential
- GCSE Maths & English (3+ (D or above)) – essential
About this employer
At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering expert IT support, cloud solutions, cyber security, connectivity, and managed technology services to businesses across a wide range of industries. The company has built a strong reputation for providing reliable, proactive IT services and helping clients embrace modern technologies to support their growth.
After this apprenticeship
This apprenticeship offers an excellent opportunity to build a long-term career in IT and cloud computing. You will gain experience across cloud platforms, networking, operating systems, and service management while working alongside experienced engineers.
Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Cloud Support, IT Support, or Infrastructure role within the business.
Employee benefits
- Hybrid working opportunities (role dependent)
- Company social events
- Supportive and collaborative working environment
- Career progression opportunities within a growing technology business
- Employee pension scheme
- Generous holiday allowance
- Access to experienced mentors and technical specialists
- Modern office environment and equipment