Summary
This is a fantastic opportunity for an individual looking to start their career within a technical support role. The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. An exciting and varied role, if you are interested apply today!
What you will do at work
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required
Personal specification:
- The ideal candidate will have excellent communication skills
- Reliable, approachable and upbeat
- You will need to have an excellent telephone manner
- The ability to work well in a team as well as independently
- Keen to learn
- An IT-related qualification would also be advantageous.
This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.
- Taking incoming calls from customers and logging issues onto the CRM system
- Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working
- Providing advice and support over the telephone
- Responding to email enquiries
- Organising repairs
- Updating customers on the progress of repairs
- Dealing with any other duties as and when required
- Completing basic repairs if required
Personal specification:
- The ideal candidate will have excellent communication skills
- Reliable, approachable and upbeat
- You will need to have an excellent telephone manner
- The ability to work well in a team as well as independently
- Keen to learn
- An IT-related qualification would also be advantageous
This role will be supported by the Information Communication Technician level 3 Apprenticeship standard.
Training
- Level 3 Information Communications Technician apprentice
- Remote training delivery
- Onefile
- VLE
- 6 hours of dedicated training time every week.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- GCSE English (4/C) – essential
- GCSE Maths (4/c) – essential
About this employer
The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential.
The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware.
After this apprenticeship
Possible full-time permanent position upon completion of the apprenticeship.