Summary
IT Support Apprentice required to join a small IT team, working directly with the IT Manager. Gain hands-on experience providing 1st and 2nd line support, user onboarding, Microsoft 365, Active Directory, networking and IT projects. Ideal for someone with a passion for technology and a desire to build a career in IT.
What you will do at work
We are seeking a motivated and enthusiastic IT Support Apprentice to join our team. This is an excellent opportunity for an individual looking to start a career in IT while gaining hands-on experience in a busy business environment. Working closely with the IT Manager, you will receive direct mentoring and gain exposure to a wide range of technologies, systems, and projects. You will play an important role in supporting colleagues across the business while developing valuable technical and professional skills.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the business.
- Troubleshoot hardware, software, network, and user account issues.
- Assist with the setup and configuration of laptops, desktops, mobile devices, and peripherals.
- Support user onboarding and offboarding processes.
- Maintain IT equipment inventories and assist with asset management.
- Work closely with the IT Manager to support IT projects and system improvements.
- Support the administration of Microsoft 365, Active Directory, and other business systems.
- Follow IT security procedures and contribute to maintaining a secure IT environment.
Skills and Personal Qualities
- Strong interest in IT and technology.
- Excellent communication and interpersonal skills.
- Good organisational skills with the ability to manage multiple tasks.
- Positive attitude and willingness to learn.
- Strong problem-solving skills and attention to detail.
Desirable Knowledge
Whilst not essential, the following experience or knowledge would be advantageous:
- Windows 11 and Windows Server environments.
- Active Directory and user account administration.
- Microsoft 365, Exchange Online, SharePoint and OneDrive.
- Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, switches and routers).
- SQL and SQL Server.
- Sage 200 and Sage CRM.
What You’ll Gain
- Direct mentoring from an experienced IT Manager.
- Exposure to a broad range of technologies and business systems.
- Hands-on experience supporting users in a real-world IT environment.
- Opportunities to contribute to IT projects and business improvements.
- A recognised IT apprenticeship qualification.
Training
18 Months Plus 3 months EPA.
Requirements and skills
Skills
- Attention to detail
- IT skills
- Communication skills
- Customer care skills
- Problem solving skills
- Organisation skills
- Analytical skills
- Logical
- Team working
Qualifications
- GCSE Information Technology (5) – desired
About this employer
With over 100 years of expertise, BTTG and Shirley are global leaders in testing, certification, auditing and compliance services for the textile, PPE, construction and manufacturing sectors. Operating across more than 70 countries, we help organisations ensure their products meet the highest standards of safety, quality and sustainability. Through our network of laboratories and international offices, we provide trusted technical expertise, innovative solutions and world-class certification services, including OEKO-TEX®, supporting businesses worldwide to bring safe and compliant products to market.
After this apprenticeship
The employer is searching for a candidate that is wanting to continue with the business following their apprenticeship.
Things to consider
Please consider the location of the employer, ideally no more than 60 minutes commute time.
Employee benefits
What you’ll get in return:
- 25 days holiday
- Competitive salary & bonus scheme
- Flexi-time system
- Health cover
- Contributory pension scheme