Summary
We have an exciting opportunity for an IT apprentice to join our dynamic technology department. Your primary responsibility will be to assist the technology manager in handing IT issues and projects. You will be involved in the day-to-day management of the IT within the business.
What you will do at work
- Support day-to-day communication with our Managed Service Provider, under the guidance of the Technology Manager
- Log, track, and escalate IT issues to ensure timely resolution
- Help track outstanding support requests and flag delays to the Technology Manager
- Keep supplier performance management with the manager
- Support users by ensuring issues are followed through to completion
- Maintain documentation of systems, users, IT and Data polices and assets
- Assist the Technology Manager and cybersecurity partner with agreed security activities and recommendations
- Support implementation of security recommendations
- Support the evaluation and testing of approved AI tools and simple automation opportunities
- Report suspected security incidents promptly and assist with agreed response activities under supervision
- Identify opportunities to improve systems and processes. Assist with creating and delivering the business AI strategy
- Support internal projects involving systems or data
- Act as a bridge between technical suppliers and business users
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Creative
- Initiative
About this employer
DoorCo is the leading innovator in the composite door industry, with a reputation for building the highest quality doors & cassettes to match the increasing industry demands, DoorCo also offers a wide range of door & cassette designs appealing to both the commercial and retail sector and is consistently bringing new products to the market.
After this apprenticeship
Your earnings can increase over time with an apprenticeship
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Things to consider
- Experience in using computers and other technologies
- Personable
- Honesty and Integrity
- Proactive and able to problem solve
- Strong team player
- Able to ask for guidance when needed and to help others
- Goes the extra mile to get things done
- Timekeeping / working to schedules
- Resilient